Yes, GSC did it once again!
After months of extensive preparations and 4 days of in-depth practice conference sessions in Singapore last week, GSC walked away with not only a wealth of knowledge and hints from the best customer service industry players in Asia Pacific, they also brought home the following major awards:
Runner-up, Best Customer Service Professional – Mr. Mohammed S. Mahmoud
Gold Winner, Best Contact Centre (In-house) – Ms. Pushpalatha Balan
Gold Winner, Best Customer Service Executive — Ms. Malou Caluza
The 4-day event rallied more than 100 professionals from different parts of Asia Pacific. Many of Asia’s biggest brands were represented by delegates from China, Hong Kong, Indonesia, Australia, Japan, Malaysia, Fiji, Thailand, Philippines, Russia, and of course, Singapore. Each delegate shared their best ideas and strategies in improving customer service by means of striking, informative, and strictly 10-minute presentations. Different views and practices were indeed laid out but all those differences just pointed out to the one thing that all participants have in common–customer service has, and will always be the lifeblood flowing through their veins!
Aside from the Asia Pacific conference, there were also two major regional conferences held in Orlando for countries in the Americas and in London for countries in Europe, Middle East and Africa.
Out of thousands of applications, only nearly a hundred finalists were chosen. And now, they have carefully funneled down the list to 3 Gold Medalists per category!
Ms. Malou Caluza and Ms. Pushpalatha Balan are now preparing for the upcoming 2012 Top Ranking Performers Awards in USA on 29 October – 2 November 2012. They will once again represent QNET as they compete with the other fellow Gold Medalists from the Americas and EMEA (Europe, Middle East and Africa).
Established in 1999 and with their corporate HQ in Canada, Contact Center World is now the leading global support organization and association for the contact center industry around the world. Their mission is to provide world class research, conferences, awards, networking opportunities and information on best practices to contact center industries across the globe. They currently have over 129,000 members in their website.
This is truly a huge milestone for QNET and a big leap towards being the leading Contact Centre in the world!